Damaged Goods Policy
It is a sad reality that freight companies are not always as diligent as they are expected to be. Therefore, it is of utmost importance that receivers make note of any damage to the outside of their deliveries. The act of signing for delivery is the acceptance of the transfer of ownership of the property (the shipment) from the shipper to the receiver.  The person who signs the Bill of Lading when tanks are delivered MUST note any visible damage on the Bill of Lading. Please take pictures if possible. Oftentimes, the damage is done to part that can easily be replaced. If there is no indication of damage, trucking companies will deny claims for damage in transit. Tank Depot is not responsible for damage caused by freight carriers.

Tank Depot’s vendors take great care to ship tanks that are in excellent condition. Once they leave their sites, damage can occur while the tanks are in the hands of the trucking company. If there is no notation of damage on the signed Bill of Lading, trucking companies often deny claims of damage. It is their right to do so. It is important that whoever receives the tanks be trained to look for damage and note it on the Bill of Lading. Even if there is no designated space for such a notation, it must be written on the Bill of Lading.

We value our customers and will assist in pursuing valid claims for damage to tanks when they are in transit. That being said, we cannot pursue such claims if the receiver of the tanks does not note damage.